World Workplace Wraps Up

The world Workplace blog has issued its final post of the year: The last day…until next year. Lots of good photos and other information below that, too.

New Graduate Certificate in Facility Management

Attend the informational session on Thursday, October 23rd at the KU Edwards Campus to learn about the newly created Graduate Certificate Program in Facility Management. Stay on top of the latest building technologies, management approaches and facility related business methods.

For more information go to www.IWentBack.com or contact Mike Swann at 913-897-5652 ext 3180.

From the latest chapter newsletter of Kansas City IFMA.

Tenant satisfaction pie chart

Tenant Satisfaction Pie Chart

Like the Employee work quality bar chart, this pie chart summarizes data that is also available in detail form. In this case, the data is feedback received following completion of service requests. Tenants here includes both external or lease tenants as well as internal tenants. The ability to survey tenant satisfaction on a case by case basis can be a powerful tool for managers to make decisions regarding training, staffing, and more. This surveying capacity contributes to internal and external marketing of facilities services. And it provides documentation over time which can balance out those incidents which are substandard.

Facility managers and workplace violence

Facility Blog has a post on the IFMA Foundation’s new workplace violence report.

The report itself can be downloaded in PDF format at the IFMA Foundation publication page.

Violence in the Workplace–The Role of the Facility Manager (.PDF)
As the title implies, this guide was written with the facility manager and property owner in mind.  This perspective has been seriously neglected, as the majority of workplace violence publications see the issue as a human resources matter.  By reading this publication, you will see that the facility manager and/or property owner can have a significant impact on the prevention, response and recovery from workplace violence.  In addition to information about previously mentioned topics, the guide contains over 30 pages of functional tools that can be used as is, or modified to fit your specific needs.